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Contextual Inquiry and Recommendations

For Tamarack Tap Room - Aloha POS System

Users: Tamarack Tap Servers and Managers

Methods: Cognitive Walk Through I Contextual Inquiry 

Tools: Sketch I InVision

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The Challenge

To gain understanding of the Aloha - Point of Sale System and how Tamarack Tap Room uses it on a daily basis, then recommendations to increase it’s efficiency for servers and managers.

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The Solution

Aloha is extremely customizable and changes are possible from the manager side so instead of proposing a list of changes to be made, my recommendation is to create a flagging feature in Aloha that allows servers to identify changes that need to be made to keep Aloha consistent and optimally organized for more efficient and intuitive use.

Tour of Proposed Feature

 
 

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The Approach

Conduct primary and secondary research to better understand the system and it’s users before creating recommendations for improvement.


What is Aloha?

The Aloha POS is the platform of sale used by 80,000+ large and small restaurants around the world. It is used for sending orders to kitchen, printing recipes and processing transactions, as well as sale reports and employee scheduling. It consists of two sides, the front and back of house but it is extremely customizable from the manager (back of house) side.

Front of House Aloha

Front of House Aloha

Back of House Aloha

Back of House Aloha


Contextual Inquiry

To understand our specific client’s use of Aloha, we visited the Tamarack Tap Room to conduct a contextual inquiry. We spent the morning shadowing several staff members and familiarizing ourselves with this specific context.

Front of the House Research

Front of the House Research

Back of the House Research

Back of the House Research


Key Findings

There are changes that should be made to the Tap Room's Aloha system in order to update, organize and maximize efficiency for servers. These changes are possible from the manager side.


What could a Flagging Feature look like?

I created a "flagging feature" prototype to show how we could capitalize on the extensive knowledge of the Aloha database by both by the Tap Room servers and managers. This feature would send recommendations from servers to the manager side so that implementation was more connected and seamless. 

Prototype of server side of Aloha "Flagging Feature"

Prototype of server side of Aloha "Flagging Feature"

Prototype of manager side of Aloha "Flagging Feature"

Prototype of manager side of Aloha "Flagging Feature"